iPad How To's

iPad How To’s

The Tech and Trek Initiative is bringing the following devices to Hiram College students and faculty (click on the items below to learn more):

12.9” iPad Pro 

Logitech Keyboard

Apple Pencil

Charging Accessories

 

Listed below are articles on how to use your devices and helpful tips. If you need further assistance, contact us for help in one of the following ways:

  • Email: techandtrek@hiram.edu
  • Phone: 330.569.6540
  • Walk-in Helpdesk: Tech and Trek Desk, Library Lobby
Directions for Initiating Tech and Trek iPads:

1. In advance, verify or obtain an Apple ID.

  • If you already have an Apple ID, make sure you can log in to a device with it (meaning, you remember your id (an e-mail address) and your password.
  • If you do not have an Apple ID, create one before you pick up your iPad. Follow this link to create your Apple ID (the same link appears here: https://appleid.apple.com/account#!&page=create)
  • If you are creating a new Apple ID for your Hiram iPad, make sure you do not use the same e-mail address that you might have used for a previous Apple ID. Note that if you have apps available to you through a previous Apple ID, they will not be available to you on your iPad if you are logged in with a different Apple ID.

2. Pick up your iPad kit from the Tech and Trek space on the first floor of the library or as arranged.

  • You will need your Hiram College picture ID AND your cell phone. The cell will be used to receive a code you will need for dual-factor authentication.
  • Your kit will include an iPad Pro, a Logitech keyboard case, an Apple Pencil, and a pencil holder attached to the keyboard case.
  • You will need to fill out and sign an iPad Tablet User Agreement form acknowledging your acceptance of the iPad bundle.
  • Power on your iPad and go through the steps to activate it using your Apple ID.

3. Check out the apps available on your iPad

  • Some apps will appear on your Home Screen, e.g., Apple Support, Outlook, Evernote, and Explain Everything. There will also be a web link to the Hiram College helpdesk.
  • Once you have logged in, other apps will load, including apps in the “Self Service” folder. Self-service is divided into multiple categories, with apps in each (see below).
  • You will need to launch apps in Self Service before you can use them for the first time. As you launch the apps, they will move to your Home Screen.
  • Apps in Self Service include:
    • EDU Apps (e.g., Notability, Flipster, My Must Reads…)
    • Office 365 apps (e.g., Word, Excel, PowerPoint, OneDrive)
    • Books, including Tech & Trek iPad Field Guide. Read through this for a great overview of how to use your iPad at Hiram College.
    • Apple iPad Guides. Note that the general “iPad Starter Guide iOS 10” describes the iOS 10 operating system, though you can update to iOS 11 at any time.
    • Apple Apps, e.g., Clips, Pages, Numbers, GarageBand, iMovie. Note that some of these will appear automatically on your Home Screen and others will be in the Self Service folder, depending on what was automatically installed by Apple.
    • Utilities & Tools, including Papercut Installation that will allow you to print from public printers on campus.
    • Media, including Amazon Prime Video, Hulu, and Netflix. Note that the existence of these apps in Self Service does not mean you will have access without a subscription—Netflix is one notable example!
    • Social, including Facebook, Instagram, and Twitter

4. Remember, the Tech and Trek team is here to help you be successful with your iPad. Contact us for help:

  • Matthew McKenna – mckennamk@hiram.edu (330.569.5416)
  • Garret Munro – munrogr@hiram.edu (330.569.5417)
  • Litsa Varonis – varonisem@hiram.edu (330.569.6114)
How to Install Office Programs:
  • Open the App Store
  • Search “Microsoft”
  • Select the program or programs that you would like to install and tap the “Get” button
  • Open the app
  • Sign in using your Hiram account
  • Documents will automatically save to OneDrive—this will save space on your iPad
Setting Up Outlook:
  • Open the app
  • Add account if it’s the 1st Microsoft program you’re setting up
  • Type in Hiram account info
Deleting Apps:
  • Go into Settings
  • Go into “Storage and iCloud Usage
  • Go into “Manage Stoage”
  • Select App to be deleted
  • Hit the “Delete App” button
  • Apps that are on the primary screen will be reinstalled

 

To Connect to WiFi:
  • Open settings (gray gear)
  • Select ‘Wi-Fi’ from the menu on the left
  • Select HIRAM-Student
  • Type in Hiram credentials
  • Tap ‘Done’ in the top right corner

To Filter through the Student Self Device Registration:

  • Open Settings>>General
  • Scroll down to the bottom
  • The Wi-Fi Address is the MAC address you’ll need to filter the device
To Update:
  • Open Settings
  • Go to General
  • Select “Software Update”
  • It will check to see if there are any updates available.
  • Select “Download and Install”
  • Enter Passcode
  • Wait for the update to finish installing
  • Passcode is required after restart
iPad Pro Shortcuts
Symbol Meaning
command
option (alt)
shift
return (enter)
delete (backspace)
tab

General Shortcuts Meaning
⌘ + ⇥ Switch between applications
⌘ + space system-wide search on iPad
⌘ + ⇧ + H navigate back to the home screen
While editing text:
⌘ + a select all text
⌘ + x cut
⌘ + c copy
⌘ + v paste
In Safari (Web Browser):
⌘ + t open a new tab
⌘ + f opens “find” — search a website for some text
⌘ + r refresh. Reload the current web page
In Microsoft Word, Excel, or PowerPoint:
⌘ + b bold
⌘ + i italicize
⌘ + u underline
⌘ + s save
To Clear the Cache:
  • Open Settings
  • Select Safari
  • Scroll to the bottom
  • Tap “Clear History and Website Data”
  • Tap “Clear” on the box that opens
Problems with Viewing Documents on an iPad:

While an iPad can do many things that a desktop or laptop cannot do, there are some limitations. This task aid is designed to cover a few issues you may encounter in viewing some documents on an iPad.

1. On your desktop or laptop, when you select an attachment, you may be prompted to download it.

  • If you select a document that appears to be an attachment on a desktop or laptop, you may be prompted to download it locally. For example, the image below is from a Moodle assignment that lists two documents in the description. The top one in the list, “Fishbone_template.xlsx,” is a native Excel file.
  • Selecting the name of the file prompts a download, and the file appears in its complete form. The image below demonstrates what the Fishbone diagram looks like in native Excel. Note that it includes both graphics and text.
    •      
  • The pdf document that is listed second in the Moodle assignment can also be downloaded in a similar way.
  • Normally, downloaded files will be saved in the “Downloads” area of your computer. You can change the default location of downloads, however.

2. On your iPad, when you select a Microsoft attachment, it will open in a browser window. You will not be prompted to download it.

  • You may not have a complete view of the Microsoft document on your iPad.
  • The image below demonstrates the native Excel file depicted above as it appears in a browser. Although the document should include both graphics and text, when opened on an iPad in Chrome, Firefox, or Safari, the text itself is missing.
  • In Firefox, you can select the three horizontal dots next to the address bar for a list of “Page Actions,” including the Sharrow (up-arrow, identified as “Share Page With”). This will give you some options for sharing, but they will not include opening as a native Excel file.
  • In Chrome, you can select the Sharrow from the toolbar to the right of the address bar. It will open a list of possible actions, but again they will not include opening as a native Excel file.
  • In Safari, you can select the Sharrow from the toolbar to the right of the address bar. It will open a list of actions, and if you have the Microsoft software installed on your iPad, e.g., Microsoft Excel, it will appear as an option. If you select “Copy to Excel,” for example, the file will then open as a native Microsoft Excel document.
  • In any of the browsers, you can utilize AirDrop to send the file to another device; if you send it to a desktop or laptop, the entire document will be visible.

3. On your iPad, when you select a non-Microsoft attachment, it will open in a browser window. You can explore the Sharrow options for exporting it or opening it in another application.

4. Remember, the Tech and Trek team is here to help you be successful with your iPad. Contact us for help:

  • Matthew McKenna – mckennamk@hiram.edu (330.569.5416)
  • Garret Munro – munrogr@hiram.edu (330.569.5417)
  • Litsa Varonis – varonisem@hiram.edu (330.569.6114)
Helpful Tips and Tricks:

To Close Apps:

  • Double click Home button
  • Swipe up on the apps you wish to close

To take a screenshot:

  • Press Home and Power buttons at the same time

Split-Screen Multitasking:

  • Open the app you would like on the left side of the screen
  • Slide the app divider to where you want it
  • Switch the app on the right by pulling down the menu
  • Close an app by sliding the app divider over it
  • Other multitasking tricks can be found here: https://support.apple.com/en-us/HT202070
Touch ID Set-up:

 

If you did not set up Touch ID while setting up your iPad, or would like to add another fingerprint to your iPad, you can do that.

 

  • Make sure your Home button is clean and dry
  • Tap Settings > Touch ID & Passcode, then enter your passcode
  • Tap “Add a Fingerprint” and hold your device as you normally would when touching the Home button
  • Touch the Home button with your finger, but don’t press. Hold it there until you feel a quick vibration, or until you’re asked to lift your finger
  • Continue to lift and rest your finger slowly, making small adjustments to the position of your finger each time.
  • The next screen asks you to adjust your grip. Hold your device as you normally would when unlocking it, and touch the Home button with the outer areas of your fingertip, instead of the center portion that you scanned first.
Notifications:
  • Open Settings
  • Select “Notifications from the left side
  • Apps listed here can be selected and you can change the notification types that you receive from them
AirPlay:
  • Turn on the AppleTV
  • Swipe up to pull up the Control Center
  • Select the “AirPlay Mirroring”
  • Select the device you would like to connect to
  • Type in the code the appears on the screen
  • To disconnect, swipe up to open the Control Center, select the AirPlay box, and then turn off AirPlay
Self Service:
  • Open Self Service app
  • Select the app that you would like to install
  • If the app is already installed, it will give you the option to re-install the app
  • All of the apps provided by Hiram will appear in this list
Buying your iPad Bundle:

If you are graduating or otherwise separating from Hiram College, you will need to return your iPad bundle or make arrangements to buy it.

If You Choose To Buy Your iPad Bundle:

  • The price will depend upon how long you have had it.
  • More pricing information is available on the Tech and Trek FAQs website (bottom of the page).
  • Be aware that if you are graduating from or otherwise leaving Hiram College, you will lose access to your Hiram ID and OneDrive storage. Therefore, select another location to store your files.
Directions for Returning Tech and Trek iPads:

If you are graduating or otherwise separating from Hiram College, you will need to return your iPad bundle or make arrangements to buy it.

If You Return Your iPad Bundle

1. Backup or Copy Documents You Want to Keep.

  • You can back-up to the cloud, or to an external device, e.g. a flash drive with a lightning connector.
  • Be aware that if you are graduating from or otherwise leaving Hiram College, you will lose access to your Hiram id and OneDrive storage. Therefore, select another location to store your files.

2. Verify Your Apple ID.

  • If you used your Hiram e-mail address for your Apple ID, and you will lose access to that address, update your Apple ID to utilize a different e-mail address. Directions are available on Apple’s website.

3. Return your iPad kit to the Tech and Trek space on the first floor of the library or as arranged.

  • Your kit includes an iPad Pro, a Logitech keyboard case, an Apple Pencil, a charger (cube and cord), and a pencil holder attached to the keyboard case.
  • You must return your bundle in person. The staff member facilitating the return will check to ensure each of the electronic items is working.
  • You will fill out and sign an iPad Tablet Return Agreement for Students form, and the serial number of your iPad, keyboard, and Apple Pencil will be noted on the form. A staff member will also initial the form to acknowledge the return of your iPad bundle.
  • You will complete three tasks in Settings:
    • Settings > (select your Apple ID) > iCloud > Find My iPad > (toggle it off)
    • Settings > Touch ID & Passcode > Turn Passcode Off > Turn Off
    • Settings > General > Reset > Erase All Content and Settings > Erase now

4. If Any Items Are Missing or Not Working

  • The Hiram College staff member receiving your iPad bundle will contact the Business Office and report the item that is missing.
  • That item must be returned in working order, or your account will be charged for the appropriate amount.
  • A hold will be placed on your account, preventing you from receiving transcripts or a diploma until the matter is resolved.

5. Remember, the Tech and Trek team is here to help you.

  • Contact us for help: techandtrek@hiram.edu, 330.569.6540.